Mission, Vision, Values & Strategic Plan

Our Mission
Our Mission is to protect public health and the environment of our service community by providing clean water services of exceptional quality and value.

Our Vision
By 2017, our 100th anniversary, become worthy of the Malcolm Baldrige National Quality Award for our customers, our community and our future.

Our Core Values
  • Teamwork
  • Ethical behavior and integrity
  • Accountability 
  • Customer service focus (internal/external)
  • Open/honest communication
  • Innovation
Strategic PlanStrategic Plan
Our five-year Strategic Plan (2013 - 2017) serves as a road map for achieving our Vision.

The plan was developed with input from customers, partners, suppliers, and associates, and it addresses key opportunities for enhancing our services and ensuring long-term sustainability. 

Our strategic goals are organized into five focus areas, which mirror the categories in the Baldrige Criteria for Performance Excellence:

  1. Leadership & Strategic Planning
  2. Customer Focus
  3. Measurement
  4. Workforce Focus
  5. Operations Focus
For more information about our Strategic Plan, contact us