Policies

Charleston Water System's water and sewer services are provided in accordance with our Water Rules and Regulations and Wastewater Use and Rate Resolutions policy manuals, respectively, which are approved by our Board of Commissioners.

The Water and Wastewater Policies, Procedures & Standards Manual serves as a supplement to the above-referenced policies.

These manuals govern Charleston Water System's operations and services, including rates, fees, billing, and new development.

Questions? Please send us an email or call our Customer Service Department at (843) 727-6800.

Policy Manuals
Please note these documents may contain references to internal operating procedures and guidelines that are not posted on this site.

Water Rules and Regulations
Amended January 12, 2016
94 pages

Wastewater Use and Resolutions
Amended January 12, 2016
81 pages

Water and Wastewater Policies, Procedures & Standards Manual
Amended January 12, 2016
115 pages