Open or Close an Account

There are three ways to open or close a water/sewer account at an existing home or business in our service area (Greater Charleston, SC):

To request installation of a water meter or sewer connection for a newly built home or business, please complete the Application for Service Form. 

If you're an engineer or developer interested in availability of water or sewer service for a property, click here.

Account Origination Fees
New water accounts and sewer accounts are each charged an account origination fee. The water origination fee is $30. The origination fee for a CWS sewer account is $30. The origination fee for other sewer providers varies. This fee is non-refundable and nontransferable and will appear on your first bill.

Our office hours are 8 a.m. – 5 p.m., Monday through Friday. Please allow at least one business day's notice to activate water service.

Information Needed To Open An Account
For Residential Accounts
  • Your name and social security number
  • Date you would like water service to begin
  • Address of the property to receive service
  • Mailing address (if different)
  • Daytime and evening phone number
  • In some cases, we may require additional information, such as a copy of a lease agreement, and photo ID, etc.
For Commercial Accounts
  • Company name
  • Name of the commercial co-signer and his/her social security number (required for some accounts)
  • Date you would like water service to begin
  • Address of the property to receive service
  • Mailing address
  • Daytime and evening phone number
Important Information About Turning On Water Service
Open Fixtures
When water service is shut off, fixtures can be turned on and unknowingly left in the open position. If this happens, water will begin flowing when we turn on your service, posing a potential risk of flooding. For this reason, we strongly recommend that someone is present when we turn on your water.

If no one is present and our technician suspects an open fixture based on movement of the water meter's flow indicator, the technician will leave your water service off and we will reschedule your service activation. This will result in your account be charged a revisit fee.