Service Line Protection From HomeServe

Water & Sewer Service Line Protection
Charleston Water has partnered with HomeServe to offer an optional warranty program for homeowners. Many homeowners are unaware that they are responsible for their home's water and sewer service lines, which run from the home to the street.

Fixing a broken service line can be expensive, and it is usually not covered by basic homeowners insurance. That is why Charleston Water System has partnered with HomeServe, a company that sells a variety of home protection programs, to offer optional service line coverage to homeowners in our service area.

We chose to partner with HomeServe after a thorough selection process that included a review of their coverage plans, business practices, and customer satisfaction. HomeServe has similar partnerships with water utilities across the country.


Diagram of Service Connection Boundaries

HomeServe Services


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HomeServe’s Exterior Water Service Line Coverage costs $4.99 per month and includes up to $7,000 of water service line repairs annually by a licensed local plumber. It also includes access to a 24/7 emergency hotline. The Exterior Sewer Line Coverage is $7.99 per month.

HomeServe handles all aspects of the service line coverage, including enrollment, billing, customer service, and repair calls. Learn more about protection plans for your home's exterior water or sewer service line by contacting HomeServe at 1-855-310-6275.
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