Service Fees

Not all fees are listed. Questions? Send us an email.

Fee
Amount
Description
After Hours Visit Fee
$50
Surcharge for any service rendered outside of normal business hours.
Late Payment Fee  $10 or 2% of past due balance Fee for payments made after the due date. The late fee is applied as follows:
   Past Due Balance......Late Charge
   Up to $20.......................2% of balance
   $20.01 - $500................$10
   Over $500......................2% of balance
Backflow Administration Fee
$25
Fee for each backflow prevention device.
Bad Debt Processing Fee
$25
Fee for processing bad debt.
Crimping Fee
$500
Applied if Charleston Water System must terminate water service at the main.
Flow Search Investigation Fee
$50
Customers experiencing unexplained high water usage may request a flow detection device, which records all water flowing through a meter to help identify the source of a leak.
Grease Trap Inspection Fee
$50
Semi-annual fee charged to food establishments for required grease trap inspections.
Grease Trap Origination Fee
$25
Fee charged to register all grease traps for commercial/industrial customers. Non refundable and nontransferable.
Individual Wastewater Pump (Grinder) Maintenance Fee
$30/
Month
 Charged to a property owner for maintenance of the on-site individual wastewater pump station and force main that serves a single property. Fee is charged monthly in addition to the volumetric sewer charge.
Meter Replacement & Test Fee
$50
Fee for testing and replacing a water meter at a customer's request. If the meter is deemed defective, the fee is waived.
Non-Payment Fee
$50
Fee for disconnection or scheduled disconnection of water/sewer service due to non-payment.
Property Manager Program Fee
$30
Allows landlords of rental property to maintain water service in between tenants for up to 28 days and 4 one hundred cubic feet (Ccf) (2,992 gallons) of water usage.

Property Manager accounts are charged the applicable sewer account origination fee, which ranges between $15 - $30, depending on the sewer agency that serves the property.
Returned Payment Fee
$35
Fee for returned checks.
Revisit / Service Call Fee
$30
Charged for requests to re-read a meter or other return visit requests.
Sewer Connection Investigation Fee
$200
Inspection of a customer's connection to the sewer system by smoke testing, dye testing, etc.
Sewer Disconnection / Reconnection Fee
$600
One-time flat fee charged for installation of a wastewater Elder Valve on a sewer lateral for sewer-only disconnection.
Sewer Service Origination Fee
$30
One-time non refundable and nontransferable fee for establishing a sewer account.
View map of sewer service area.
Water Service Origination Fee
$30
One-time non refundable and nontransferable fee for establishing a water account.
View map of water service area.

No Access To Water Meter Fees
Fee
Amount
Description
First Offense
$0
Fee charged for blocking access to water meter that prevents Charleston Water System from collecting a meter reading.
Second Offense
$50
Fee charged for blocking access to water meter that prevents Charleston Water System from collecting a meter reading.
Third Offense
$100
Fee charged for blocking access to water meter that prevents Charleston Water System from collecting a meter reading.

Unauthorized Use Fees
Fee
Amount
Description
Fire Hydrant
$500
Charged for unauthorized use of a fire hydrant.
Fire Service
$500
Charged for unauthorized use of water lines dedicated to fire protection.
Sewer Connection
$500
Fee charged unauthorized use of the sewer system.
Tap / Bypass
$500
Applied for bypassing a water meter.
Water Service
$50
Charged for using residential water service without paying.