Non-Pay Shut-Offs To Resume August 17

Customers currently in jeopardy of being shut off beginning on Aug. 17 will be notified by mail at least 30 days prior to any service disconnection. This letter will outline various ways that customers can work with us to manage their account and avoid se...

Moody’s, Standard & Poor's Reaffirm Our Triple-A Bond Ratings

Charleston Water System (CWS) earned the highest possible bond credit ratings from Moody’s Investors Service (Moody’s) at Aaa and S&P Global Ratings (S&P) at AAA on June 12, 2020. Both Triple-A ratings apply to CWS’s ...

Coronavirus info

Our water is safe.There is no evidence that Coronavirus can be transmitted via treated drinking water. Supporting resources:  EPA | CDC

We will not shut off your water or sewer service for nonpayment until August 17.Important: Customer bills/debt ...

CWS to Operate With Essential Staff Only

To ensure operational viability while facing challenges related to Coronavirus (COVID-19), we will temporarily reduce our on-site employee staffing to a level necessary to support critical operations beginning March 23 until the we determines otherwise. A...

Protect Your Drinking Water Source

Monitoring and protecting your source water is a full time job at CWS. Our Source Water Manager is dedicated to protecting both of our watersheds (water sources), but this responsibility is shared with the public. Activities such as illegal dumping can ne...

Our New Wastewater Quality Report is Here

How often do you stop to consider what happens in the sewer system when you flush your toilet, wash dishes, or take a shower? Did you know that we have more than 60 wastewater professionals dedicated to maintaining and operating 700 miles of sewer lines? ...