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Community Outreach

  1. Speaker Request

    Schedule a speaker to visit your school or community group and get the answers to all your questions about drinking water! We can... More…

  1. Water Buffalo / Water Wagon Request Form

    Charleston Water System offers the Water Wagon and Water Buffaloes free of charge for community events that meet our criteria, as... More…

Contact Us

  1. Damage Claim

    Submit a damage claim.

  1. Request for Public Records

    Complete this form to request copies of public records under the SC Freedom of Information Act (FOIA).

Customer Service

  1. Application for Service

    Use this form to request a new water connection, irrigation meter, or sewer connection.

  2. Fastrack Request Form

    Charleston Water System offers property managers the option to maintain water service in between tenants for up to 28 days of service... More…

  3. Operation Round-up

    Our Operation Round-Up program gives customers the opportunity to support water-related charitable causes through their monthly water... More…

  1. Document Request

    Used for the request of Paid in Full letters, Responsibility Date letters, and Letters of Credit.

  2. Leak Adjustment Request

    Please use this form to submit a leak adjustment request. Leak adjustments are given for sewer charges only on qualifying leaks where... More…

Engineering and Construction

  1. Hydrostatic Flow Request

    Flow tests are performed upon request for a $200.00 fee.

  2. Water/Sewer Map Request

    Please complete this form to request a PDF map of the water distribution system and/or wastewater collection system near a property.... More…

  1. Request for Service Availability Letter

    Use this form to request a water/sewer availability letter from Charleston Water System. Charleston and Berkeley Counties require an... More…


  1. Site Feedback

    Submit feedback about this web site, including problems and suggestions.


  1. Vendor Application

    Complete this form to become a registered vendor with Charleston Water System.