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Provide a copy of the letter to your Tester. After completing the test, the Tester will submit the results to Charleston Water System.
If you hire someone to install it, provide him with a copy of the letter and installation guidelines enclosed in the letter.
Once it's installed, you or the installer should contact us to request an inspection. If it passes inspection, the final step is to have it tested by a tester from our List of Approved Backflow Testers.
We do require backflow tests to be performed by Testers on our List of Approved Backflow Testers.
Backflow requirements vary for commercial customers based on the business's water use. Our staff reviews newly established commercial water accounts to assess the degree of backflow hazard and notifies businesses about backflow requirements.
Backflow prevention devices protect plumbing systems and our public water supply by preventing backflow.
Backpressure can also cause backflow. Backpressure occurs when a building's plumbing system has higher pressure than the public water supply.
Both situations can allow water and contaminants from a private plumbing system to reverse flow into the public supply, potentially contaminating the water for other users. Backflow preventers keep this from happening.
Hose-bib vacuum breakers are inexpensive and available at hardware stores. They have been required by the Standard Plumbing Code since 1963.
To eliminate these backflow requirements, the irrigation system must be physically disconnected from your plumbing system.
If your irrigation system is served by the same water service that serves your home or business, you can have the irrigation system cut and capped. Once this is complete, contact us to schedule an inspection.
If your irrigation system is served by a separate irrigation meter, contact us to close the account and we will lock or remove the meter.
Use the link below to submit a leak adjustment request, or call our Customer Service Department at (843) 727-6800. Leak Adjustment Request Form
To sign up for AutoDraft, call (843) 727-6800 or complete the form on the back of your bill stub.
For questions about the storm water fee, please contact the City of Charleston's Storm Water Utility at 843-724-7246.
Learn more about our sewer rates
A Boil Water Notice must be issued under the following circumstances:
These situations are not the only times when an advisory or notice should be issued. Specific situations, upon consultation with DHEC, may also require an advisory or notice.
A 'Do Not Use Notice' will be issued if there is a contaminant in the water that may be inhaled or otherwise harmful on contact.
The water treatment process removes these bacteria from the water, but events such as a water main break or a loss of pressure in the water distribution system may allow these bacteria to enter water lines through cracks in pipes or back-siphoning from a residential plumbing system. Boiling water vigorously for 1 minute will kill these bacteria and make water safe to drink.
An advisory is different from a Boil Water Notice, which is issued when contamination is confirmed in the water system. During a notice, all customers must boil their water before consuming it or use bottled water.
After an advisory or notice has been lifted (if contamination of the water system did occur), you should flush household pipes, ice makers, water fountains, etc. prior to using for drinking or cooking. Flushing simply means letting the water run to ensure that no contaminated water remains in your pipes. Follow the these guidelines for flushing:
After the storm, you should stay tuned to radio reports for further instructions. Charleston Water System will dispatch crews to begin surveying damage and making repairs immediately after the storm. If sampling shows that the water has been contaminated by bacteria, Charleston Water System will issue a Boil Water Notice, but if tests show the water is safe to drink, Charleston Water System will lift the advisory.
We encourage homeowners to consider their individual situation and decide if the service line protection plan is a good fit for them.
It's important to note that irrigation accounts require you to install a backflow prevention device and have it tested annually by an approved tester. A certified plumber or contractor can install a backflow preventer for you. The cost will depend on the type of device required and the installation labor.
Tap and impact fees cover the cost for the Charleston Water System distribution system to install and connect the new meter. A $30 account origination fee is also charged for creation of the new account. This fee is nonrefundable and nontransferable.
It is important to note that irrigation accounts require installation of a backflow prevention device. These devices must be tested annually by an approved tester. A plumber or contractor can install a backflow preventer for you. The cost will be determined by the type of device required and the installation labor. Annual testing fees vary, so it’s a good idea to call around for pricing, but be sure to use a Charleston Water System approved tester.
Here’s how to calculate your potential savings:
Most customers see a payback on the up-front cost of installing the irrigation meter in 4 to 5 years. For a savings and payback period estimate, please contact us at 843-727-6800, or email us.
One important thing to consider is how getting an irrigation meter will affect your domestic sewer bill if you live in a single family home. You won't pay any sewer charges for water use through an irrigation meter, but your sewer bill for your residential account will increase slightly because your domestic sewer charges will be calculated based on 100% of your domestic water usage instead of 95%.
Additionally, our backflow requirements must be met before we will activate the irrigation service. We require irrigation accounts to have a backflow prevention assembly in order to protect our water system against contamination from backflow.
Charleston Water System does not install or test backflow preventers. Customers are responsible for installing backflow preventers in accordance with our requirements and having them tested annually.
For more information:
Backflow requirements for residential customersBackflow requirements for commercial customers