Where & How To Pay


Use our secure online account management system to check your balance, make a payment, view past bills, and choose your bill delivery preference (mail or email). Pay using your bank account or debit / credit card (American Express, Visa, MasterCard, Discover). Our system does not support recurring, scheduled payments.

By Phone

(843) 727-6800    Automated system (24/7)
Choose Option 1 to check balance or pay via credit or debit card (American Express, Visa, MasterCard, Discover).

Phone Access for TDD: 1-800-735-8583
Customers with hearing or speech impediments may communicate through the Telecommunications Device for the Deaf (TDD). Our downtown office at 103 St. Philip St. has a TDD unit, or you may reach us by phone at 1-800-735-8583.

In Person

Walk-in, drive-thru, and night deposit service.
Business hours: Mon-Fri, 8 a.m. - 5 p.m.  Closed holidays.

Authorized Payment Locations

Western Union centers in the stores below accept bill payments for a $1.00 fee. Hours of operation may vary. Payments after 4 p.m. or on weekends or holidays will be credited to your account the next business day.

If your water service was shut off due to nonpayment and you make a payment at one of these locations, please call our Customer Service department at (843) 727-6800.

Food Lion
  • 1015 King St
  • 4400 Dorchester Rd
  • 2144 Savannah Hwy
Piggly Wiggly
  • 8780-A Rivers Avenue (Otranto)

Auto Draft

Each month's payment will be deducted from your bank account on the due date.
Bank accounts only.  Debit / credit cards can't be used for Auto Draft.

Two ways to sign up:
Complete the form on the back of your bill.

(843) 727-6800

By Mail

Checks or money orders only. Debit / credit payments not accepted via mail.

Charleston Water System
P.O. Box 568
Charleston, SC 29402-0568