About Service Interruptions

Occasional interruptions are necessary to repair, replace, or install water mains. When possible, we notify customers if we need to temporarily turn off their water.

Our crews try to schedule planned maintenance during off-peak water demand, but in the event of a main break, leak, or other emergency, water service may be interrupted without notice in order to isolate the break, prevent flooding, and repair the main. Most repairs are made within several hours.

Notice of major or extended service interruptions will be posted on our homepage and our automated phone system at 843-727-6800.

Discolored Water

After maintenance work on a water main in your area, you may have discolored water. This is caused by mineral and other deposits that settle out of the water and build up on pipe walls over time. The deposits become dislodged and dissolved in the water when the pressure changes. This is not harmful, simply let your faucet run until it clears up.

We typically prevent discolored water by opening a nearby fire hydrant to flush out the water main. The high velocity also helps to scour away mineral deposits in the main. In cases where this is not possible, customers may experience discolored water.

To prevent the build up of mineral deposits in water mains, we have a crew dedicated to flushing mains.