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Use the link below to submit a leak adjustment request, or call our Customer Service Department at (843) 727-6800. Leak Adjustment Request Form
Customers who fill a pool are eligible for an adjustment to the associated sewer charges once every five years.
More info: Customer Service (843) 727-6800 / email.
Not at this time.
We only offer Auto Draft from a bank account because we’ve opted not to store customer credit card info. Sign up for Auto Draft here or complete the form on the back of your bill.
If you live inside the city of Charleston, your bill includes a charge for City of Charleston Storm Water Utility. We act as a billing and collection agent for this fee, but we do not determine the fee, nor are we responsible for storm water drainage.
Questions: contact the City of Charleston Storm Water Dept. (843) 724-7246
Our water and sewer rate structures both include a minimum bill, which is a monthly charge for service availability and up to 2 Ccf (1,496 gallons) of water consumption.
The minimum bill is designed to recover the costs associated with making service available, including costs related to metering and billing and infrastructure. The water minimum bill also pays for the costs associated with providing water for fire protection, one of our key functions.
These costs remain constant regardless of whether you use any water in a billing period.
It is a separate water meter that is only used for irrigation. Because water used for irrigating does not flow into the sewer system, irrigation accounts are not billed for sewer.
If you frequently water your lawn or garden, or add water to a pool, you may want to consider applying for an irrigation meter.
Learn more about our sewer rates