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  2. Customers
  3. Water Service
  4. Sewer Service
  5. New Development
  6. About Us
  7. How Do I...

  1. Home

  2. Customers

    1. Pay My Bill - Account Sign In
    2. Getting Service
      1. Open or Close an Account
      2. Irrigation Accounts
      3. Property Manager Services
      4. Service for New Construction
    3. Financial Assistance
    4. Billing
      1. Payment Options
      2. Financial Assistance
      3. How to Calculate Your Water Bill
      4. How to Calculate Your Sewer Bill
      5. About Your Water Meter
      6. Bill FAQs
      7. High Bills & Leaks
      8. Operation Round-Up
      9. Past Due/Extensions
      10. Name Change
      11. Automated Meter Reading (AMR) Opt-Out Requests
    5. Rates & Fees
      1. Water Rates
      2. How to Calculate Your Water Bill
      3. Sewer Rates
      4. How to Calculate Your Sewer Bill
      5. Service Fees
      6. Tap & Impact Fees
    6. Customer Service Forms
    7. Commercial Customers
      1. Grease Trap Requirements
      2. Fire Service Lines
      3. Closing an Account
      4. Backflow Requirements
    8. Service Line Protection from HomeServe
    9. Emergencies
      1. Planned & Emergency Repairs
      2. Boil Water Advisories
      3. Frozen Pipes
      4. Sewer Back-Ups and Overflows
    10. FAQs
    11. Water Wise Newsletter
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  3. Water Service

    1. Getting Service
      1. Open or Close an Account
      2. Irrigation Accounts
      3. Property Manager Services
      4. Service for New Construction
    2. About Our Water
      1. Service Area
      2. Water Treatment
      3. Public System vs. Private Plumbing
      4. Water for Community Events
    3. Water Quality
      1. Common Issues
      2. Water Quality Reports
      3. Lead
      4. FAQs
      5. Source Water
      6. Position Statements
    4. Backflow Requirements
      1. Overview of Backflow Prevention
      2. Commercial Customers
      3. Residential Customers
      4. Approved Tester List
      5. Information for Installers
      6. Information for Testers
      7. How to Become a Tester
      8. Documents & Forms
      9. Backflow FAQs
    5. Fire Hydrant Water Use
      1. Fire Sprinkler Standpipe Flow & Pressure Test
      2. Transient and Non-transient Hydrant Use
      3. Report a Damaged Hydrant
      4. Hydrostatic Flow Test Request
    6. Water Emergencies
      1. About Service Interruptions
      2. About Boil Water Advisories
      3. Frozen Pipes
    7. Capital Projects
      1. Current Capital Program
      2. Capital Improvement Project Location Map
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  4. Sewer Service

    1. Getting Service
      1. Our Service Area
      2. Who's Your Sewer Provider?
    2. About Our Sewer Service
      1. Smoke Testing
      2. Wastewater Collection and Treatment
      3. What Not to Flush
      4. Sewer Emergencies
      5. Wastewater Quality Reports (CCR)
    3. Industrial Pretreatment
      1. Getting Started
      2. Permitted Industrial Users
      3. Resources
      4. Industrial Pretreatment Program FAQs
      5. Rewards and Recognition Program
    4. Grease Trap Requirements
    5. FAQs
    6. Capital Projects
      1. Capital Improvement Project Location Map
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  5. New Development

    1. Water and Sewer Availability
    2. Approved Contractors (Small Projects <$50,000)
    3. Approved Contractors (Large Projects >$50,000)
    4. FAQs
    5. Tap & Impact Fees
    6. Construction Water
    7. Backflow Prevention
    8. Minimum Standards
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  6. About Us

    1. Overview
      1. What We Do
      2. Mission, Vision, Values & Strategic Plan
      3. Officers
      4. Board of Commissioners
      5. Board Meetings
      6. Financial Information
      7. Policies
      8. Wastewater vs. Stormwater
      9. Press Releases
    2. Contact Us
      1. General Contact Info
      2. FOIA Requests
      3. Damage Claims
    3. Jobs
    4. Education & Outreach
      1. Bill Insert Program
      2. Citizens Academy
      3. Operation Round-Up
      4. Request a Speaker
      5. Water for Community Events
      6. Plant Tours
      7. SC811 Preferred Partner Program
    5. Media Center
    6. Procurement
      1. Overview
      2. Register With Us
      3. Open Bids
      4. FAQs
      5. Vendor Performance Program
      6. Purchasing Dept. Performance Evaluation Survey
      7. Surplus Liquidation (GovDeals.com)
    7. ISO 14001 Certification
    8. History
      1. Water System
        1. The Search for a Suitable Water Supply
        2. The Birth of a Modern Water System
        3. The Regulatory Revolution
      2. Wastewater Treatment
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  7. How Do I...

    1. Pay
      1. Using Auto Draft
      2. Pay Bill Online
      3. Pay Bill in Person
    2. Submit
      1. Damage Claim
      2. FOIA Request
    3. Apply For
      1. Opening or Closing an Account
      2. Jobs
      3. Irrigation Account
      4. Grease Trap Interceptor
      5. Service for New Construction
      6. Financial Assistance
    4. Request
      1. A Leak Adjustment
      2. Water for a Community Event
      3. A Speaker for Groups
      4. Plant Tours
      5. Fire Hydrant for Temporary Use
        1. Fire Sprinkler Standpipe Flow & Pressure Test
        2. Transient and Non-transient Hydrant Use
        3. Report a Damaged Hydrant
        4. Hydrostatic Flow Test Request
    5. View
      1. Water Quality Reports
      2. Financial Information
      3. Current Capital Improvements Program
      4. Open Procurement Bids
      5. Strategic Asset Management Plan
      6. Customer Service Forms
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  8. Feature Links

    1. Contact Us
    2. Privacy Policy
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