The water account is not in my name, so why did I receive a letter from Charleston Water System about this?
The letter was reviewed and approved by CWS staff, but it was mailed by HomeServe. Because state law prohibits us from sharing any customer information with a private company for the purposes of solicitation, HomeServe acquired names and mailing addresses from another source. As a result, the letters may be addressed to someone other than the CWS account holder.

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1. Why did Charleston Water System partner with HomeServe?
2. How did Charleston Water select HomeServe for this partnership?
3. Do I need a warranty for my home's water or sewer service line?
4. The water account is not in my name, so why did I receive a letter from Charleston Water System about this?
5. If I sign up for HomeServe, who should I contact for questions or to make a claim?